Answered By: Carmella Lowkis
Last Updated: Dec 15, 2017     Views: 10

You can reserve an item when all the copies at one of our Library locations are currently on loan to other users.

In this case, the option to reserve will appear on the Catalogue entry of that item. (Please note: the 'reserve' button will only appear if you are logged in with your Library Account using your Library PIN number.)

Please ensure that you select the correct site from which you wish to collect it. If your home site does not appear, then the reservation will not apply (usually because there is already at least one copy available on the shelf at that site).

When you have reserved an item, the next copy available will be located for you by a member of our Customer Experience team, even if the item is located at another site. A notification email will be sent to your UWL student email account. (The item will not be available before this so please wait until you have received your email.)

The reserved item will then be left at the Reservations Collection Point, located near the Help Zone of the site you originally requested it for.

Once you have found your reserved item you will be able to borrow it immediately using our self-service machines.

 

Please note: You can only reserve or request an item if there are no copies currently available on the shelf at the site where you wish to collect it.

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